Culinary Escape: The Power of Employee Empowerment

Culinary Escape, a family-owned restaurant, decided to empower their waitstaff to provide complimentary items like appetizers or desserts in situations where they felt it would enhance the guest experience. This empowerment allowed staff to act in real-time to create positive moments for customers, such as when a young couple dining for the first time received a complimentary dessert to celebrate their special night out. Word spread and Culinary Escape saw a noticeable increase in patrons, particularly among young couples. The resulting boost in business helped them achieve a 12% rise in quarterly revenue.